- What is the minimum telemarketing contract for appointment setting / lead generation / tele sales?
The minimum telemarketing contract for appointment setting is a two-week contract or 80 minimum hours per agent .
- How many calls does a telemarketer make per day?
Depending on the type of contract, a telemarketer is expected to make 150-300 calls a day. We have dialers and inhouse CRM that tracks and records the calls of all agents.
- Do we get a daily report on the telemarketer's activities?
Yes. We will email you a daily report of the output and agent's call disposition. If you have an existing report format, we can also use that.
- How do I pay for your services?
iExcel Customer Services bills you weekly. You can pay via PayPal or wire transfer.
- Is there a volume discount?
Yes. A 6-month contract gets a 10% discount and a 1 year contract gets a 15% discount.
- What if we do not have sales leads?
In such case, you may go to that websites can provide you with lists of target customers which may be segmented by age, earnings, geographical location, ethnicity, etc. examples are www.infousa.com or www.salesleads.tv or salesgenie.com or other websites that offers directory assistance .
- What if we don't have a script?
iExcel Customer Services will assist you to develop a script suited to your requirements at a minimal FEE of $50.00.
- How do you handle calls to telephone subscribers who are listed in the Federal Government's "do not call" list?
iExcel Customer Services is subscribed to the call compliance service of a major telecommunications company such that people who have registered their phone number in the federal "do not call" list will not be called.
Upon a client's authorization, we can call their former customers who have bought or inquired about their products during the last 18 months ("Do not call" FTC guidelines), even though their telephone numbers are listed in the "Do not Call" List.
- Do we issue a purchase order or do you have a telemarketing service contract?
We have a standard telemarketing service contract, the basis of which is the information you submitted in the price quote form. Our telemarketing managers will review the information and contact you for more details on your requirements for leads, script, manpower and expectations. Then, we will email you a telemarketing service contract for your review and approval.
- How are you able to charge this low price for a telemarketing service?
Our telemarketing and customer service office is located in Bulacan, Philippines. It is manned by English-proficient and properly trained telemarketers and customer service agents.
- Why should I outsource in the Philippines?
The Philippines is the world's third largest English speaking country.
English is the medium of communication in school and businesses.
Cost of living is low. Thus, lowering the cost of services.
Quality workforce. 350,000 graduates per year; 94.6% literacy rate.
Filipinos are highly adaptable and are very hardworking.Filipinos are strongly influenced by the western culture making it easier for us to understand our clients. The Philippines is the world's second largest offshoring provider.
